Your Role:
- Work for a prestigious airport on various work Social media work streams
- Passenger assistance for airport travel-related queries in the customer relations department in German & English languages
- Work on renowned airline reservations systems & handle social media written correspondence on various platforms daily.
- Fully paid product and systems training provided
- Daily interactions with international passengers with queries and compliments
- Required to meet specific key performance indicators and meet expected client service levels
- Demanding and time-sensitive call center environment
- Experience our multicultural work environment with colleagues from all over the world
Work type:
- Operational hours: 05h00am – 23h00*
- 4 days a week at 10 hours shifts including rotational weekends
- Perm contract at 40 hours per week
*Shifts may be subject to change depending on client requirements.
- Training (Paid): 4-6 weeks (Remote/Virtual)
- Assessments will take place during training with a pass mark of 85% required
- Probation period: 4 months
- Salary: R16 666.67 per month/ R200 000 per annum + Internet allowance
- Start date: ASAP
Requirements:
- Native-level fluency in the German language: Verbal & Written skills essential (Advanced/Fluency level)
- Permanent residence permit or South African ID holders only
- Flexibility to work required shifts (above). Weekends apply.
- Excellent customer service skills are essential. Experience in call center or travel & tourism industry preferred.
- Excellent Computer literacy & technical skills. Young, tech-savvy applicants only.
- Knowledge & experience with MS Office products & ability to work on Windows-based operating systems. Previous work experience in Social Media hub or digital environment is preferred.
- Own internet line
- No criminal record. Will be required to complete biometrics at the client’s offices
Biometrics will take place at our offices, may be requested to redo written assessments in the office as well.
Email: cv@macplacements.co.za