Our client in Cape Town requires Spanish-speaking consultants.
Your Role:
- Work for a prestigious airline brand
- Above market-related Basic Salary
- Inbound calls/emails and social media responses
- Assisting passengers/travel agents with flight bookings and queries relating to their travel in Spanish &
English
- Work on renowned airline reservations systems
- Full product and systems training provided
- Daily interaction with international passengers
- Experience our multicultural work environment with colleagues from all over the world.
Working hours:
- Full-time contract (40 Hours per week)
- Flexible rotational shifts including weekends with 2 rest days per week
- Earliest shift start: 07h00; latest shift end: 19h00 (Mon-Fri), Weekends 8h00-17h30 (rotational)
Salary details:
- Basic Salary : R190 000,00 Per annum / R15 833,33 per month
- Performance bonus: R 20 000,00 per annum (become eligible to earn R 10 000,00 every 6 monthly
- Variable earnings:
o Late Shift allowance (10 p/hr)
o Night Shift allowance (R30 p/hr)
o OT (1.5 x normal rate)
o Sunday Pay (1.5 x normal rate)
o Public Holidays (2 x normal rate)
- Medical Aid – Voluntary basis with Discovery Health
- Paid annual leave starting at 18 days; get an additional day with each completed year of service up to 25 days
- Health Insurance – unlimited GP visits, dentistry, optometry, medications, etc.
- Employee Assistance Programs
- Provident Fund (South African Citizens only)
- Flight & accommodation assistance in case of relocation
Future Opportunities:
- Promotion and Career Advancement – 95% of all Team Leads, Quality Analysts, and Managers were
promoted internally and started as agents!
- Numerous opportunities to visit their international clients and/or one of their global locations for top
performers.
- Rewards & Recognition – Performance Bonus, Team Incentive Budget, Annual Excellence Awards
• Training – Leadership Development; Various skills training courses offered
Email: cv@macplacements.co.za
Job Features
Job Category | Call Centre |