Your Role:
• Work for a prestigious airline brand on various workstreams.
• Assistance to passengers with pre & post-flight departure travel-related queries in the customer relations department in Portuguese & English languages.
• Work on renowned airline reservations systems & handle outbound voice calls, written correspondence & other multimedia channels daily.
• Fully paid product and systems training provided.
• Daily interactions with international passengers with queries and compliments.
• Required to meet specific key performance indicators and meet expected client service levels.
• Demanding and time-sensitive call center environment
• Experience our multicultural work environment with colleagues from all over the world.
Work Type:
1. Permanent contract: 40 hours per week; 8-9 hour shifts per day.
2. Working hours:
a) Operational hours: (Mon-Fri) 11h00 – 23h00 including public holidays.
b) Weekends may apply as operationally required.
c) Working hours may be subject to change depending on client requirements.
3. Training: 4 weeks (Fully Paid)
4. Probation period: 4 months.
5.1. Training Salary: R10 833.33 CTC per month
5.2. Probation Salary: R11 666.67 CTC per month
5.3. Salary after Probation: R13 333.33 CTC p/m
6. Retention Bonus: R30 000 CTC per annum (payable after the first completed year of
service & annually thereafter on the anniversary start date)
Requirements:
1. Native level fluency in the Portuguese language: Verbal & Written skills essential (Advanced/Fluency level may be considered).
2. Permanent residence permit/ South African I.D holders preferred.
3. Flexibility to work shifts.
4. Experience in customer service skills is essential.
5. Excellent Computer literacy & technical skills.
6. Own transport
7. No criminal record. Will be required to complete biometrics at the client’s offices.
Email: cv@macplacements.co.za