Permanent Position
Cape Town, CBD
Posted 1 year ago

Your Role:

• Work for a prestigious airline brand on various workstreams.

• Assistance to passengers with pre & post-flight departure travel-related queries in the customer relations department in Portuguese & English languages.

• Work on renowned airline reservations systems & handle outbound voice calls, written correspondence & other multimedia channels daily.

• Fully paid product and systems training provided.

• Daily interactions with international passengers with queries and compliments.

• Required to meet specific key performance indicators and meet expected client service levels.

• Demanding and time-sensitive call center environment

• Experience our multicultural work environment with colleagues from all over the world.

Work Type:

1. Permanent contract: 40 hours per week; 8-9 hour shifts per day.

2. Working hours:

a) Operational hours: (Mon-Fri) 11h00 – 23h00 including public holidays.

b) Weekends may apply as operationally required.

c) Working hours may be subject to change depending on client requirements.

3. Training: 4 weeks (Fully Paid)

4. Probation period: 4 months.

5.1. Training Salary: R10 833.33 CTC per month

5.2. Probation Salary: R11 666.67 CTC per month

5.3. Salary after Probation: R13 333.33 CTC p/m

6. Retention Bonus: R30 000 CTC per annum (payable after the first completed year of
service & annually thereafter on the anniversary start date)

Requirements:

1. Native level fluency in the Portuguese language: Verbal & Written skills essential (Advanced/Fluency level may be considered).

2. Permanent residence permit/ South African I.D holders preferred.

3. Flexibility to work shifts.

4. Experience in customer service skills is essential.

5. Excellent Computer literacy & technical skills.

6. Own transport

7. No criminal record. Will be required to complete biometrics at the client’s offices.

Email: cv@macplacements.co.za

Apply Online

A valid phone number is required.