Job description
• Work for a prestigious airline brand on various work streams.
• Assistance to passengers with pre & post-flight departure travel-related queries in the customer relations department in Italian & English languages.
• Work on airline reservations systems & handle voice calls in English & Italian including the written correspondence.
• Fully paid product and systems training provided.
• Daily interactions with international passengers with queries and compliments.
• Required to meet specific key performance indicators and meet expected client service levels.
• Demanding and time-sensitive call center environment.
Requirements
Native level fluency in the Italian language: Verbal & Written skills essential (Advanced level may be considered)
• Located in South Africa preferable
• Permanent residence permit/ South African ID holders only
• Excellent Computer literacy & technical skills
• No criminal record.
• Flexibility to work shifts
• Previous customer service experience preferred
Employment terms and conditions
- Remuneration: R190 000 CTC per annum
- Full-time, Permanent contract: 40 hours per week at 8-9 hours shifts per day
- Rotational shifts Mondays – Fridays include rotational Saturdays & public holidays as operationally required. Working hours may be subject to change depending on client requirements.
- Training: 4- 6 weeks (Fully Paid).
- Probation period: 4 months
- Health insurance benefit (Paid for by the Company)
- Office-based or Remote positions available
Email: cv@macplacements.co.za
Job Features
Job Category | Call Centre, Sales |