Fixed Term Contract
Cape Town
Posted 1 year ago

R190 000.00 CTC per annum

Job description
• Work for a prestigious airline brand on various work streams.
• Assistance to passengers with pre & post-flight departure travel-related queries in the customer relations department in Italian & English languages.
• Work on airline reservations systems & handle voice calls in English & Italian including the written correspondence.
• Fully paid product and systems training provided.
• Daily interactions with international passengers with queries and compliments.
• Required to meet specific key performance indicators and meet expected client service levels.
• Demanding and time-sensitive call center environment.


Requirements
Native level fluency in the Italian language: Verbal & Written skills essential (Advanced level may be considered)
• Located in South Africa preferable
• Permanent residence permit/ South African ID holders only
• Excellent Computer literacy & technical skills
• No criminal record.
• Flexibility to work shifts
• Previous customer service experience preferred


Employment terms and conditions

  1. Remuneration: R190 000 CTC per annum
  2. Full-time, Permanent contract: 40 hours per week at 8-9 hours shifts per day
  3. Rotational shifts Mondays – Fridays include rotational Saturdays & public holidays as operationally required. Working hours may be subject to change depending on client requirements.
  4. Training: 4- 6 weeks (Fully Paid).
  5. Probation period: 4 months
  6. Health insurance benefit (Paid for by the Company)
  7. Office-based or Remote positions available

Email: cv@macplacements.co.za

Job Features

Job CategoryCall Centre, Sales

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