Job description
• Work for a prestigious airline brand on various work streams
• Assistance to passengers with pre & post flight departure travel-related queries in the customer relations department in German & English languages
• Work on airline reservations systems & handle voice calls in English & German may include some written correspondence.
• Fully paid product and systems training provided.
• Daily interactions with international passengers with queries and compliments
• Required to meet specific key performance indicators and meet expected client service levels.
• Demanding and time-sensitive call center environment
Requirements
• Native level fluency in the German language: Verbal & Written skills essential (Advanced level may be considered)
• Located in Cape Town, South Africa
• Permanent residence permit/ South African ID holders only
• Excellent Computer literacy & technical skills
• No criminal record.
• Flexibility to work shifts
• Previous customer service experience preferred
Employment terms and conditions
- Remuneration: R200 000 CTC per annum
- Full time, Permanent contract: 40 hours per week at 8-9 hours shifts per day
- Operational hours:24/7; 365 days per week
- Rotational shifts Mondays – Sundays include & public holidays as operationally required. Working hours may be subject to change depending on client requirements.
- Specific operating hours may apply depending on the account allocated TBD in the interview stage (however flexibility is key)
- Working hours are always subject to change dependent on client requirements
- Training: 4 weeks (Fully Paid).
- Probation period: 4 months
- Health insurance benefit (Paid for by the Company)
- Remote work may be considered:
- Fibre internet connection or fixed stable ADSL line required at own cost
- UPS Solution required during load shedding (Inverters available for purchase via company or own solution accepted
Email: cv@macplacements.co.za
Job Features
Job Category | Admin, Call Centre |