The Role:
- Work for a prestigious airline brand: Brussels Airlines Group / Lufthansa Airline Group
- Above market-related Basic Salary
- Inbound calls/emails
- Assisting passengers/travel agents with flight bookings and queries relating to their travel in Dutch/Flemish & English
- Work on renowned airline reservations systems
- Full product and systems training provided at full pay (6 weeks)
- Daily interaction with international passengers
- Experience our multicultural work environment with colleagues from all over the world……
Working hours:
1. Full-time contract (40 Hours per week)
- Flexible rotational shifts including weekends with 2 rest days per week
- Earliest shift start: 08h00; latest shift end: 20h00 (Mon-Fri), 8:00 – 18:30 (rotational Saturdays), no Sunday work
Salary details:
1. Basic Salary :
- R130 000,00 per annum / R10 833,33 per month for the period of training (6 weeks)
- R140 000,00 per annum / R11 666.67 per month for a period of probation (4 months)
- R160 000.00 per annum (R13 333.34 per month after successfully completing probation
2. Performance bonus: R 20 000,00 per annum (become eligible to earn R 1650,00 monthly based on targets)
3. Retention bonus (SA citizens) or R40,000.00 for every 1 year completed service
4. Variable earnings:
- Late Shift allowance (10 p/hr)
- Night Shift allowance (R30 p/hr)
- OT (1.5 x normal rate)
- Sunday Pay (1.5 x normal rate)
- Public Holidays (2 x normal rate)
5. Medical Aid – Voluntary basis with Discovery Health
6. Paid annual leave starting at 18 days; get an additional day with each completed year of service up to 25 days
7. Health Insurance – unlimited GP visits, dentistry, optometry, medications, etc. covered in full following completion of probation
8. Employee Assistance Programs
9. Provident Fund (No compulsory)
10. Flight & accommodation assistance in case of relocation
Future Opportunities:
- Promotion and Career Advancement – 95% of all Team Leads, Quality Analysts, and Managers were promoted internally and started as agents!
- Numerous opportunities to visit our international clients and/or one of our global locations for top performers
- Rewards & Recognition – Performance Bonus, Team Incentive Budget, Annual Excellence Awards Training – Leadership Development; Various skills training courses offered
Email: cv@macplacements.co.za
Job Features
Job Category | Call Centre |