Fixed Term Contract
Cape Town, CBD
Posted 1 year ago

 The Role:

  • Work for a prestigious airline brand: Brussels Airlines Group / Lufthansa Airline Group
  • Above market-related Basic Salary
  • Inbound calls/emails
  • Assisting passengers/travel agents with flight bookings and queries relating to their travel in Dutch/Flemish & English
  • Work on renowned airline reservations systems
  • Full product and systems training provided at full pay (6 weeks)
  • Daily interaction with international passengers
  • Experience our multicultural work environment with colleagues from all over the world……

Working hours:

1. Full-time contract (40 Hours per week)

  • Flexible rotational shifts including weekends with 2 rest days per week
  • Earliest shift start: 08h00; latest shift end: 20h00 (Mon-Fri), 8:00 – 18:30 (rotational Saturdays), no Sunday work

Salary details:

1. Basic Salary :

  •  R130 000,00 per annum / R10 833,33 per month for the period of training (6 weeks)
  • R140 000,00 per annum / R11 666.67 per month for a period of probation (4 months)
  • R160 000.00 per annum (R13 333.34 per month after successfully completing probation

2. Performance bonus: R 20 000,00 per annum (become eligible to earn R 1650,00 monthly based on targets)

3. Retention bonus (SA citizens) or R40,000.00 for every 1 year completed service

4. Variable earnings:

  • Late Shift allowance (10 p/hr)
  • Night Shift allowance (R30 p/hr)
  • OT (1.5 x normal rate)
  • Sunday Pay (1.5 x normal rate)
  • Public Holidays (2 x normal rate)

5. Medical Aid – Voluntary basis with Discovery Health

6. Paid annual leave starting at 18 days; get an additional day with each completed year of service up to 25 days

7. Health Insurance – unlimited GP visits, dentistry, optometry, medications, etc. covered in full following completion of probation

8. Employee Assistance Programs

9. Provident Fund (No compulsory)

10. Flight & accommodation assistance in case of relocation

Future Opportunities:

  • Promotion and Career Advancement – 95% of all Team Leads, Quality Analysts, and Managers were promoted internally and started as agents!
  • Numerous opportunities to visit our international clients and/or one of our global locations for top performers
  • Rewards & Recognition – Performance Bonus, Team Incentive Budget, Annual Excellence Awards Training – Leadership Development; Various skills training courses offered

Email: cv@macplacements.co.za

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